Support

Frequently asked

How do I reset my password?

Enter the email address you signed up with above and we'll send you a reset link. The link opens a page where you choose a new password, then you sign in with it in the app. If the email doesn't arrive within a few minutes, check your spam folder.

Do I need an account?

No. The app opens ready to count, and you can tap away as a guest. An account saves your count and puts you on the leaderboards; a guest's taps aren't saved.

What is my username for?

It is your public handle — the name other players see on the leaderboards. It can be 3 to 20 characters, using lowercase letters, numbers, and underscores. Your email address is never shown to other players.

How do the leaderboards work?

There are four: today, this week, this month, and this year. Each shows the top players by witch hats counted, plus your own rank if you are further down. Every period follows Salem time, so a day is the same day for everyone, and weeks start on Monday.

Do my counts work without a signal?

Yes. Taps are saved on your phone and sync when you are back online, so you can keep counting in a crowd or a basement shop.

Who can see my check-ins?

Only you. Check-ins at stores and events, and any notes you add to them, are private to your account. Your witch hat counts and your leaderboard placing are public.

How do I delete my account?

In the app, open the menu and choose Account, then Delete Account — it takes effect straight away. If you can't sign in, the Delete Account page linked at the bottom of this page explains how to request it by email.

Something is wrong, or I have an idea

Write to support@streamingrat.com. Telling us your username, your phone, and what you were doing at the time helps us find the problem faster.